Effective Date: 1/5/2026

At Great Lakes Heating & Cooling (“we,” “us,” or “our”), we respect your privacy and are committed to protecting it. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, submit information through our forms, or use our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Notice.

Personal information is information that identifies, relates to, describes, or could reasonably be linked to an individual. This does not include information that has been de-identified or aggregated so that it cannot reasonably be used to identify you.

We may collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, zip code, and mailing address
   
• Service Information: Information related to your heating or cooling needs
   
• Communications: Information you provide when contacting us, submitting forms, or communicating by phone, email, or text
   
• Payment Information: If you pay online, payment details are collected and processed by third-party payment processors (we do not store your full credit card information)
   

If you submit information through third-party platforms such as Facebook/Meta lead forms, your information is collected in accordance with their privacy policies and shared with us so we can contact you regarding our services.

If you submit reviews, testimonials, or other content, that information may be publicly visible unless otherwise stated.

We use your information to:

• Respond to inquiries and service requests
   
• Schedule, perform, and manage HVAC services
   
• Communicate with you about appointments, estimates, and services
   
• Send appointment reminders and service-related messages via email or text
   
• Request reviews or feedback
   
• Improve our services and customer experience
   
• Comply with legal obligations
   

We do not sell your personal information.

If you provide your phone number or email address, you may receive service-related messages such as appointment confirmations, reminders, or follow-ups. Marketing messages will only be sent where permitted by law, and you may opt out at any time by following the instructions included in the message.

Payments made online are processed securely through third-party payment processors. We do not store your full payment card information. These third parties handle your payment information in accordance with their own privacy and security policies.

We may share your information with:

• Service providers and vendors who assist us in operating our business
   
• Payment processors for transaction processing
   
• Advertising and lead platforms (such as Meta) as necessary to deliver services
   
• Legal authorities if required to comply with applicable laws
   

We do not share your information for unrelated third-party marketing purposes.

With your permission, we may use customer reviews, testimonials, or photos/videos taken during service for marketing or promotional purposes. We will not use identifiable images or media without appropriate consent.

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our Services are intended for adults only. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it.

Depending on applicable laws, you may have the right to:

• Request access to your personal information
   
• Request correction or deletion of your information
   
• Opt out of marketing communications
   

To make a request, please contact us using the information below.

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after changes are posted constitutes acceptance of those changes.

If you have questions about this Privacy Notice or how we handle your information, please contact us at:

Great Lakes Heating & Cooling
info@greatlakesheatingcooling.org
(586) 200-1063